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Pricing

Pay for your business, not per seat

A flat monthly fee, unlimited users and 14 days free to try it without a credit card.

Pick your modules: Support, Projects and Sales are sold separately or together — and together is cheaper. One quota covers both: a ticket and a lead count the same. Monitoring is an add-on: it sits on top of any plan, from R$ 29 a month.

Pricing that fits your business

Pick the modules and the size: those two answers set the price. Users are unlimited on every plan, and there is a single quota — a ticket and a lead count the same. WhatsApp is contracted separately, with our partner bZapper, and the AI runs on your company’s key: neither is part of the monthly fee.

What you want to subscribe to

Monitoring adds on top of a plan with Projects, at your plan’s size: errors from your system arrive as work items on the board.

Completo Essencial

Do lead ao release note, na mesma base

R$ 143 /month
  • Unlimited users
  • 500 tickets/leads per month
  • 5 projects
  • 10 GB storage
  • 500 customers
  • Embeddable widget
  • Server-to-server API
  • Email ingest
  • Approvals
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Most chosen

Completo Profissional

Do lead ao release note, na mesma base

R$ 399 /month
  • Unlimited users
  • 3,000 tickets/leads per month
  • 30 projects
  • 50 GB storage
  • 5,000 customers
  • Embeddable widget
  • Server-to-server API
  • Email ingest
  • Approvals
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Completo Escala

Do lead ao release note, na mesma base

R$ 1.032 /month
  • Unlimited users
  • 15,000 tickets/leads per month
  • Unlimited projects
  • 250 GB storage
  • Unlimited customers
  • Embeddable widget
  • Server-to-server API
  • Email ingest
  • Approvals
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Grátis

Os três módulos, para conhecer sem prazo

  • Unlimited users
  • 100 tickets/leads per month
  • 2 projects
  • 1 GB storage
R$ 0 /month
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Enterprise

Volume combinado, SLA contratual e implantação acompanhada

  • Unlimited users
  • Unlimited tickets and leads
  • Unlimited projects
  • Dedicated storage
on request
Contact sales

See every plan →

Projects add-on

Monitoring on top of your plan with Projects

Error capture for your systems, wired into what is already here: the error becomes a task in Projects, shows up on the ticket of whoever hit it, and names the customers it reached. It adds on top of a plan with Projects — the Projects board is where the error becomes work.

  • Packages for 9 platforms: browser, server, mobile and desktop
  • Errors arrive grouped and scrubbed, with the customer and the person who hit them
  • AI investigation on your company’s own key — we charge nothing per analysis
See what Monitoring does
Your size On top of a plan

  • Essencial

    50,000 events a month

    + R$ 23 /mo

  • Profissional

    500,000 events a month

    + R$ 71 /mo

  • Escala

    5 million events a month

    + R$ 199 /mo

The add-on’s size follows your plan’s size, and it lands on the same invoice. No lock-in: switching the add-on off does not touch the plan.

The whole table

The seven combinations, in three sizes

What each one costs, no fine print. Unlimited users on every plan, AI running on your company’s own key, and WhatsApp contracted separately at bZapper. Monitoring adds on top of any combination with Projects, at the same size.

Per month, in Brazilian reais, on the annual plan paid upfront. Each column is tickets and leads added together — it is a single quota.
What you subscribe toEssencial500 tickets/leads per monthProfissional3,000 tickets/leads per monthEscala15,000 tickets/leads per month
SalesLeads at your front door, triage, first responseR$ 63R$ 183R$ 472
SupportTickets, live chat, Mesa, SLA, AI agentR$ 79R$ 239R$ 632
ProjectsKanban, sprints, recurring tasks, GitHubR$ 47R$ 143R$ 376
Sales + SupportYou sell and you support, with no product teamR$ 119R$ 343R$ 872
Sales + ProjectsAgency: win the work and deliver it, no ongoing supportR$ 95R$ 279R$ 712
Support + ProjectsYou build it and you support what you builtR$ 111R$ 319R$ 792
Complete — all threeFrom the lead to the release note, on one baseR$ 143R$ 399R$ 1.032

Bought separately, the three modules at Profissional would come to R$ 565; Complete costs R$ 399 — 29% less for keeping everything on one base. That is 7 combinations × 3 sizes = 21 plans, plus Free and Enterprise: for you it is two questions, the full list lives in the catalogue. Annual takes 20% off every one of them.

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No fine print

What we don't charge for

The four lines that tend to show up on everyone else's invoice and never show up on ours.

Per user

Users are unlimited on every plan. Bring the whole team in, including the people who only follow along. The number of live chat agents varies by plan.

Per AI resolution

The AI key belongs to your company: you pay the provider you picked, at their price, with no margin from us.

Mandatory onboarding

No compulsory consulting to get started. If you do want help, we agree on it separately.

Cancellation fee

No lock-in. Cancel whenever you want and take your data with you — exported reports and everything through the API.

See how the others charge

Enterprise

For teams that need more

High volume, your own brand on the widget, chat and emails, assisted onboarding and a dedicated support SLA. The contract is designed with you.

  • Embeddable widget
  • Server-to-server API
  • Email ingest
  • Approvals
  • Unlimited users
  • Unlimited tickets and leads
  • Unlimited projects
  • Dedicated storage
  • Unlimited customers

from

R$ 2.490/month

Contact sales

Frequently asked questions

Who pays for the AI?

You do, straight to the provider. bFocus does not supply AI: your company brings its own key (OpenAI, Anthropic, Google, DeepSeek, Mistral, xAI and others), picks the model and sets spending caps in reais per conversation, per user and per product. We never charge per resolution and never mark up tokens.

Do I pay per user?

No. Users are unlimited on every plan; what varies by plan is the number of live chat agents. The price follows the volume of work, not the size of your team.

Is there a trial?

Yes: 14 days with all three modules and no credit card. Live chat and WhatsApp are enabled by our team. When the trial ends you subscribe to a plan or move to the free one, as long as your account usage fits its limits. If you do neither, the account keeps working for 3 more days and is then suspended.

What counts towards the monthly quota?

A ticket and a lead count the same, against one quota — that is why the plan says “tickets/leads per month”. It covers tickets opened on any channel (widget, chat, email, WhatsApp or phone) and leads born on your site or entered by your team. Replies and comments do not count, and a chat conversation becomes a single ticket. WhatsApp conversations count here, but the number’s plan is contracted separately, at bZapper.

What happens if I go over the limit?

Nothing coming from your customer is blocked: tickets through the widget, chat, email or WhatsApp always come in, and so do leads from your site. What stops above the quota is your team opening tickets manually inside the app, until you move up a plan or the month turns over. The month’s usage is shown in the subscription area.

Where is the data hosted?

On DigitalOcean infrastructure, with a managed database and backups. Processing follows the Brazilian data protection law (LGPD), and the security page details what is collected, for how long, and how to export or delete it.

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