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For small businesses

Support done well without a big team

Three people answering well are worth more than an expensive system. bFocus organizes the queue, keeps track of the deadlines and, from the Pro plan up, lets the AI take the repeated questions. Users are unlimited from the first plan.

Try it free for 14 days See the pricing
  • Unlimited users
  • No mandatory onboarding
  • Set up in one afternoon
The basics, done well

What sorts out the day of whoever answers

A single queue

Email, the site widget, chat and WhatsApp arrive in the same place, and so do phone calls your team logs. All with history per customer.

Email becomes a ticket

The company gets an inbound address. The customer replies by email and the conversation continues in the same ticket.

Canned replies

The messages you already repeat every day, one click away.

Hours and holidays

The clock can run only during business hours, and Brazilian national holidays go in with one click.

Simple rating

A score from 1 to 5 at closing, so you know where you stand without setting up a survey.

Works on the phone

The app installs on the phone home screen and sends a notification when something needs you. The team app, bFocus Atendimento, is already on the App Store, the Mac App Store and the Microsoft Store; Android is in review.

AI as the first agent

It answers the repetitive, you handle the rest

Half the tickets in a small company are the same question. The AI answers those from what you wrote — and calls you in when the subject is serious.

  • The AI agent is included from the Pro plan up
  • You write the knowledge base once; it always answers citing the source
  • With no source, it hands over to a person with the summary written
  • It costs cents per conversation, paid straight to the provider you choose
  • A cap in reais per conversation and per month, so the invoice never startles you
  • You can start in assisted mode: it suggests, you approve before sending
  • Turning it off is a legitimate option, and nothing in the product stops working

What you do not pay for

Not per user, not per AI resolution, not mandatory onboarding. Compare that with R$ 5.35 per resolution at Intercom and the onboarding required by most Brazilian competitors.

Getting started

One afternoon is enough

  1. 1

    Create the account

    Five minutes, no card. You choose your company address.

  2. 2

    Connect the email

    Point your support@ at the inbound address and the tickets start arriving.

  3. 3

    Paste the widget

    One line on your site so the customer can open and follow tickets without phoning.

  4. 4

    Adjust the deadlines

    Set hours, priorities and who gets what. That alone changes your day.

Questions from people just starting

Do I need someone technical to set it up?

For email and the widget, no: it is copying an address and pasting one line into the site. Only verified identity and the API need a developer.

How much will I spend on AI?

Whatever your provider charges. For a sense of scale: 1,000 conversations a month with a fast model cost something close to R$ 200, and you set a cap in reais so it never goes past that.

Can I use tickets only, without projects?

You can. The plans on the site include both modules; if you want only one, talk to us, and what you do not use leaves the menu.

What if the team grows?

The price does not change per person — users are unlimited on every plan. What changes between plans is the ticket volume and the capacity; the number of live chat agents also varies by plan.

Get your support organized this week

No card, no onboarding and no lock-in contract.

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